Returns & Exchanges
At Eagle Creek, we stand behind the durability of our gear and offer a 30-day return window for items in original, unused condition with tags attached. We want to ensure your next adventure is supported by the perfect equipment, so we make the exchange process seamless.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Gear
Securely place the items in their original packaging, ensuring all hangtags are intact, and affix the shipping label to the outside of the box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing